Return & Exchange Policy

Return & Exchange Policy

At technestpk.com, we aim to provide reliable electronic products. Please review our complete return, refund, and warranty policy below before placing an order.

1. General Fee & Order Cancellation Policy

  • All fees, purchases, and order payments are non-cancellable and non-refundable.

  • Exceptional Refunds: Refunds are not guaranteed and may only be issued under exceptional circumstances at the company’s sole discretion within 7 days after the date of the last purchase.

  • Refunds will not be made available for any products or orders where the customer has violated these Terms.

2. Conditional Warranty Policy

  • Product warranties (e.g., on power banks or chargers) are provided only under exceptional circumstances and are subject to strict evaluation by our technical team.

  • Warranty applies solely to confirmed manufacturing defects.

  • Exclusions: Warranty does not cover physical drops, liquid damage, power surge burns, unauthorized tampering, or normal wear and tear.

3. Shipping & Courier Charges for Warranty & Claims

  • Customer Responsibility: If a customer submits a warranty claim, return, or replacement request, all shipping, courier, and transit charges (both return delivery and sending back the replacement) are strictly the sole responsibility of the customer.

  • Items must be safely packaged before shipping back to our hub. The company is not responsible for items lost or damaged during transit by the courier service.

4. Non-Returnable Items

  • Products missing their original retail box, packaging, cable ties, or included accessories.

  • Items showing physical damage, water contact, or misuse.

  • Hygenic audio items (such as in-ear handsfree/earbuds) once unsealed, unless proven defective immediately upon delivery.

5. Rights Reserved & Policy Amendments

  • Company Discretion: technestpk.com reserves all rights and total discretion regarding these terms.

  • Right to Modify or Revoke: The company reserves the full right to change, modify, update, suspend, or revoke any part of this policy, warranty conditions, or refund terms at any time, without prior notice.

6. How to Submit an Inquiry or Claim

To submit a request under exceptional circumstances:

  1. Contact customer support via WhatsApp or email.

  2. Provide your Order ID and a clear video/photo demonstrating the issue.

  3. Upon review and approval, return the package to our hub.